- Why is the power light on my monitor not coming on?
Make sure the power button is ON and the Power Cord is properly connected to a grounded power outlet and to the monitor.
- Why is the Plug & Play function of my monitor not working?
In order for the Plug & Play feature of the monitor to work, you need a Plug & Play compatible computer & video card. Check with your computer manufacturer. Also check the monitor's video cable and make sure none of the pins are bent.
- The power light of my monitor is on and the color is amber, but there is no video or display. What is the cause of this?
Your computer may be in screen saver mode, it has instructed the monitor to go to power saving mode, or the the monitor's video cable is not properly connected to the computer. Another possible cause of this is a locked-up or in-operative computer since the computer is what supplies the monitor with all the display data or information. Move the mouse or press a key to de-activate the screen saver or power saving mode. Check the monitor's video cable and make sure it is snugly connected to the computer. To see if the computer is operating properly, press the CAPS LOCK key on the keyboard repeatedly while checking the CAPS LOCK light. If the light is not turning ON & OFF, the computer is non-functional. Contact your computer manufacturer for help.
- Some of my programs are not running properly because my system can only display 16 colors and they require at least 256 colors. How can I solve this problem?
The number of colors you can display is controlled by the video card installed in your computer. In order to display more than 16 colors, the proper video card driver must be installed. Contact your computer or video card manufacturer to obtain the latest driver from them.
- Monitor displays an “Out of Range” message.
This means the monitor is receiving either very high or low signals from the video card of the computer. Follow the instructions below to reset the settings of computer resolutions.
Safe-Mode Procedure On Windows Operating System, you can bypass your computer settings by going to Safe Mode. For instruction on how you can start the computer on Safe Mode, click your operating system below: Mode:
Windows 95 & 98
Windows ME
Windows 2000 & XP
Macintosh
Note: To prevent this from happening again, make sure that you don’t exceed the maximum resolution of your monitor. Please refer to the user’s manual of the monitor for maximum resolution allowed for your monitor.
- Monitor displays the initial boot up information, however after the Windows flag comes up, the screen shuts off and the setting lights on the front of the monitor begin to flash on and off. (Applies only on monitor without OSD - On-Screen Display)
When the monitor lights will start flashing on and off, this indicates that the monitor is receiving either high or low signal from computer. Please follow the same procedure given to “Out of Range” problem to resolve this.
- My monitor goes into sleep mode while I’m using it.
For all Windows Operating systems: Go to START button, click on SETTINGS, click on CONTROL PANEL. Select POWER MANAGEMENT icon. Under Power Schemes drop-down menu, select - ALWAYS ON.
- I don’t see a refresh rate box when I’m in the Display Properties.
You must install a driver for the monitor.
- How would I know what refresh rate my computer is set to?
- Press the Start button and highlight the “Settings” option.
- Select the “Control Panel” folder.
- Double Click on the “Display” icon on the Control Panel.
- Select the “Settings” tab under the “Display Properties” window.
- Click on the “Advanced” button.
- Click on the “Adapter” tab and you can check, or set the refresh rate from there.
- Why is my computer showing “Adapter default” and “Optimal” as the only options on my refresh rate list?
Verify that the video card and monitor driver are properly installed. Please reference downloading driver information. Please contact the video card vendor for further help on configuring the video card. For the monitor driver, please visit our website driver page.
- How can I tell what type of video card I have?
Since your video card is located inside your computer, you will have to contact your computer manufacturer for assistance.
- How can I obtain parts for my out of warranty monitor?
You can contact our Technical Support Department for parts price and availability. Please call 800-343-5777 and follow the instructions.
- Where can I find the model and serial number of my monitor?
You can find this on a small white sticker label on the back of the monitor.
- I’m using a MAC computer. Do I need to use an adapter? If so, what settings do I use on the adapter?
If your Mac does not have a VGA port (monitor cable input), then you will need to use an adapter. You will have to contact the manufacturer of the adapter for the correct settings to use with your monitor.
- What does “Dot Pitch” refer to?
The image that we see on the monitor is made up of dots or pixels. These are arranged in triads of Red, Green and Blue dots. Dot pitch is the distance between dots of the same color and it is measured in millimeters. The lower the Dot Pitch the sharper the image.
- Why would I prefer FlatFace monitor to a regular CRT monitor?
FlatFace monitors have less glare, since the flat surface displays less angles. With less angles there is less reflection, producing brighter & more accurate images.
- What is “Resolution”?
Under monitor and video card, this term commonly refers to a display format such as 640x480, 800x600, 1024x768 etc….Resolution of 800 by 600 means 800 pixels on 600 lines.
- Why the monitor cannot adjust to anything higher than a 640x480 resolution setting?
Make sure that the video card and monitor driver is installed. Please reference downloading the driver information. Please contact the video card vendor for further help on configuring your video card. And as for the monitor, be sure you have downloaded the driver from the website.
- What is the difference between an interlaced and non-interlaced mode?
Interlaced is a technology used in a standard television display. The electron gun will draw the odd numbered lines from the top to the bottom of the screen, then will come back to the top and draw in the even numbered lines. Flickering occurs because the non-refreshed lines fade before they are redrawn. In the non-interlaced mode, the screen is drawn from top to bottom, line by line, which produces less flicker and less eye strain for the end-user.
- How do I clean my Monitor - LCD & CRT?
You can use Windex® to clean the screen and 409® clean the outer casing of the monitor. Please use a "soft" non-fiberous cloth to clean the screen. Do not use any paper products to clean the screen.
- Which AOC Monitor products are compatible with VESA® FPMPMI wall mounting standard?
The following AOC LCD models are compatible with VESA FPMPMI standard: LM520, LM700, LM720 & LM800. You can purchase the optional wall mounting arm & bracket from Ergotron at
www.ergotron.com. Refer to the manual for model specific wall mounting instructions.
- Which AOC Monitor products are compatible with Kensington Security Slot standard?
The following AOC LCD models are compatible with Kensington Security Slot standard: LM520, LM700, LM720 & LM800. You can purchase the optional security cable from Kensington at
www.kensington.com.
